The quality of healthcare services is significantly impacted by the low responsiveness and irregularities from both ends i.e, patients and professionals.
One prime example is the no-show rate of patients and professionals’ negligence to minimize that. The current average is roughly around 18% for no-show rates. Although, no-show rates will differ for each and every institute.
Patient no-show rates are a problem that is way overdue. It affects the overall revenue and reduces the services where costs or investments are expensive and in demand.
No-show rates are high due to multiple reasons, a few of them are as follows:
Completely eradicating no-shows in the healthcare industry is impossible. Still, here are a few proven techniques mentioned below to lower the rate and help you optimize the process better.
1. Set Regular Reminders
No doubt, this is the best exercise to reduce the no-show rates. Some patients get busy with their regular day-to-day tasks that they forget essential commitments such as a doctor’s appointment.
In most cases, there’s an ideal time frame which is usually 24 to 72 hours before the appointment.
2. Automate the Procedure
3. Avoid Rescheduling the No-Shows
4. Immediate Reach Out
5. Be Proactive with the schedule
If you’re in this business for a considerable amount of time then you must have a patient that never shows up on time.
For instance, if the patient is consistently being late all the time; then it’s their habit that can not be changed over time.
Once you start noticing a pattern, plan your appointment schedule accordingly. If you want them to be in by 10.30 am, then schedule the appointment at 10 am.
6. Have a Strict Policy
Allowing one missed appointment free of charge is common, but charging a missed appointment fee for any no-shows after that should help reduce missed appointments.
Some practices will charge a nominal fee of $25-35, while others will charge the full appointment cost. The specifics are up to you. Exceptions can, of course, be made on a case-by-case basis, and most offices do not charge for sickness or emergencies. Furthermore, patients on Medicaid are not allowed to be charged.
Try these suggestions and see for yourself. Lastly, here’s a perfect solution that can solve this problem.
KiviCare: Doctor’s Appointment Booking WordPress Plugin
Healthcare professionals and doctors looking to start their own practices will find KiviCare an ideal solution. Clinic management solution that can be set up in less than a minute.
KiviCare offers a variety of services with its complete EHR solution. It is up to you how much information you enter. You can manage several clinics and preserve hundreds of patient profiles with it. They even offer video conferencing with their telemed Add-ons.
But the best part is the appointment scheduling feature. Patients can simply log in to your website and select a particular time slot and book an appointment. With KiviCare you can even manage to operate multiple clinics and handle different doctors. Also, patients can book their appointments in any clinic using the same dashboard. Once done, patients will automatically receive an email, and follow-ups to never skip an appointment.
Are you excited to start your own medical clinic? This is the right time, try now the free demo and grab the MEGA BLACK FRIDAY SALE!